Information
Here are the legal notices of the website www.chwaya.com in accordance with French law n ° 2004-275 for Confidence in the digital economy.
Slim Majeldi
21 rue Jean Larrivé
69003 Lyon - France
Tel. : +33 4 27 02 40 36
E-mail: contact@chwaya.com
Trademark: CHWAYA
Publication director: Slim Majeldi
N ° SIRET: 522 085 976 00010
APE: 4789Z
Exempt from registration in application of article L123-1-1 of the commercial code or in application of V of article 19 of law n ° 96-603 of July 5, 1996 relating to the development of trade and crafts. VAT not applicable, art. 293 B of the CGI.
The website www.chwaya.com is hosted on the servers of the company SARL OVH (140 Quai du Sartel - 59100 Roubaix - France - Tel: +33 8 20 32 03 63).
Personal data
CHWAYA is required to collect personal data about its customers when creating an account and placing orders on the site www.chwaya.com,
This information is intended for CHWAYA, for the purposes of recording and processing orders.
If the customer has chosen this option, CHWAYA may also send newsletters.
The information collected is kept confidential in accordance with the law and will not be transmitted to any third party.
In accordance with French law (Data Protection Act of 06/01/1978, modified by the law of August 6, 2004), the customer has a right of access, rectification, opposition and deletion of his personal data. Contact: contact@chwaya.com or at the following address: CHWAYA, 21 rue Jean Larrivé, 69003 Lyon, France.
Cookies
CHWAYA may also be required to collect data by means of cookies. The customer can deactivate them at any time by following the instructions provided by their browser.
Legal information
The customer has a right of complaint with the Cnil (French National information science and liberties commission).
Delivery rates
Free delivery:
United Kingdom, Swiss, Spain, Germany, Belgium, Italy, Portugal, Austria, Netherlands, France and Luxembourg.
Delivery times
All available products on chwaya.com are stored in our warehouse in France and are delivered worldwide (except exceptions). Chwaya guarantees to ship your order within 48 hours.
Orders placed before 3 p.m. may be shipped the same day. If urgent, please contact us at +33 4 27 02 40 36 so that we can make sure to ship your order in priority.
Delivery times depend on the country of destination and the delivery method chosen. In France, average times are 2 to 4 working days.
Delivery methods
We offer two delivery methods: Mondial Relay and Colissimo by La Poste . We will give you the delivery tracking number so that you can follow the progress of your order.
Items are carefully packed and protected for shipment. The rugs are folded in order to facilitate their handling and to reduce the additional costs of large parcels.
International taxes and customs duties
International deliveries are subject to taxes and customs for countries outside the Schengen Area.
Customs duties and taxes of importation are the responsibility of the customer upon receipt of the package. The amounts of these taxes depend on the regulations of each country of destination and we can't inform the customer of their exact amount. It is therefore up to the customer to find out this amount from his local authorities.
Returns
Returns are accepted within 15 days after receipt of the order, for any product purchased on the www.chwaya.com store.
Returns conditions
- The product must be properly protected, in its original packaging and in perfect condition for resale (not damaged, damaged or soiled).
- Contact us on contact@chwaya.com by telling us about your wish for a refund and specifying your order number.
- Send the parcel to the following address: CHWAYA, 21 rue Jean Larrivé, 69003 Lyon, FRANCE.
Return costs are the responsibility of the customer. Chwaya is not responsible for loss of the package, so it is recommended to use delivery against signature.
International customer
Returns are accepted abroad according to the same procedure.